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Customer Journey Mapping – Developing Companies from a Customer Perspective

What do I need a Customer Journey Map for?A Customer Journey Map is the perfect tool to immerse yourself in your customers and look...

NeuroLeadership with the SCARF model: “Brain-friendly employee leadership”

What do neuroleadership and the SCARF model bring you?Misunderstandings, frictions or even the complete disintegration of a team ... All of this can be...

The Dilts Pyramid in an Entrepreneurial Context

The Dilts Pyramid can serve as a model for shaping your digital transformation or for any changes you want to achieve at the organizational...

Briefly explained – Agile project management with Scrum

Although Scrum is easy to understand, the implementation usually troubles, this article is intended to provide first aid. The definition Scrum is a framework. It enables...

Lean Management – Detox for Companies

Lean management, i.e. lean management – what exactly is it? Lean management is designed to optimize processes and activities, thereby avoiding any waste of...

Lean Thinking as a Trailblazer for Customer Centricity

What does it say so beautifully? The customer is king. This is not just a proverb that is said to be so. It reflects...

Customer Centricity – Customer Service in Digital Change

The keyword Customer Centricity should have arrived in companies of all industries long ago. The customer is at the heart of all actions. Improve...

Ambidextrie – Digital Leadership with Agility and Flexibility to Success

Digitisation affects all of our lives and, for a long time, companies in all sectors. Those who are not behind here will quickly be...

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