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Successfully apply Kano model in customer service

Why should you learn about the Kano model?Approaches to improving customer service are many, but clear steps and recommendations for action are often missing....

The Dilts Pyramid in an Entrepreneurial Context

The Dilts Pyramid can serve as a model for shaping your digital transformation or for any changes you want to achieve at the organizational...

Briefly explained – Agile project management with Scrum

Although Scrum is easy to understand, the implementation usually troubles, this article is intended to provide first aid. The definition Scrum is a framework. It enables...

Lean Management – Detox for Companies

Lean management, i.e. lean management – what exactly is it? Lean management is designed to optimize processes and activities, thereby avoiding any waste of...

Lean Thinking as a Trailblazer for Customer Centricity

What does it say so beautifully? The customer is king. This is not just a proverb that is said to be so. It reflects...

Customer Centricity – Customer Service in Digital Change

The keyword Customer Centricity should have arrived in companies of all industries long ago. The customer is at the heart of all actions. Improve...

Ambidextrie – Digital Leadership with Agility and Flexibility to Success

Digitisation affects all of our lives and, for a long time, companies in all sectors. Those who are not behind here will quickly be...

Objectives & Key Results (OKR)

The goal of every company is to generate growth. When companies are successful and grow faster than expected, there is great joy at the...

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