Why should you learn about the Kano model?Approaches to improving customer service are many, but clear steps and recommendations for action are often missing....
Although Scrum is easy to understand, the implementation usually troubles, this article is intended to provide first aid.
The definition
Scrum is a framework. It enables...
Lean management, i.e. lean management – what exactly is it? Lean management is designed to optimize processes and activities, thereby avoiding any waste of...
